Refund policy
Last updated: 25 October 2026
Kit & Post sells digital downloads: you get a link to your files right after payment. Because digital files cannot be returned once opened, we do not offer returns on files you have accessed. We do, however, stand behind every order.
When we refund or fix your order
- The link does not work or the folder is empty. Write to us within 14 days of purchase. We fix it, send you a new link, or refund you in full.
- Google Drive asks for access. Write to us and we grant access straight away.
- You were charged twice or by mistake. We refund the duplicate payment.
How to ask
Email kitandpost@gmail.com with your order number and a short description. We reply within 2 business days. Refunds go back to the original payment method.
Customers in the EU and UK
By completing your purchase you ask us to deliver the digital content immediately and you acknowledge that, once delivery has started, you lose the 14-day right of withdrawal for digital content, as permitted by law. This does not affect your legal rights if the product is faulty or not as described.